Job Details

Student and Instructor Support Specialist

Position Number: 6410080
Location: Kennesaw, GA
Position Type: Student Affairs and Services

Student and Instructor Support Specialist

Job ID: 287637
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Manages student financial processes, student financial aid, instructor onboarding, and training. Ensures compliance with institutional policies and regulations. Supports service members with Veteran's Affairs (VA) education benefits. Coordinates with various stakeholders to enhance student and instructor satisfaction. Responsible for streamlining operations, improving efficiency, and providing comprehensive support to both students and instructors.

Responsibilities

KEY RESPONSIBILITIES: -
1. Develops and administers policies and procedures supporting governing rules and regulations (e.g., FERPA, records retention)
2. Manages and approves financial transactions including invoicing, deposits, refunds, and credit card chargebacks
3. Administers student financial aid from various sources, including WIOA, Military Benefits, student loans, payment plans, discounts, scholarships
4. Supports service members with VA education benefits by verifying, certifying schools, and tracking payments
5. Collaborates with various external stakeholders to ensure effective student support and payment management
6. Oversees onboarding processes for assigned instructors
7. Manages the training process and records management for minors
8. Provides support during Open House, and Career Events, assisting with administrative tasks
9. Creates, analyzes and provides reports for department leaders per established time frames or as needed
10. Reviews the Eligible Provider List (EPL) quarterly to ensure program information is current and updated as needed
11. Ensures proper maintenance of financial records, training documents, certifications, licensing, enrollment, etc.

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of related experience working in enrollment management, student support, or instructor training in a higher education setting

Preferred Qualifications

Preferred Educational Qualifications
Advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience with student enrollment systems, such as Lumens or Banner
Experience with learning management systems (LMS) such as Moodle

Proposed Salary

The budgeted salary range is $55,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES
Able to work in partnership with staff, faculty, administrators, and industry leaders
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Familiarity with TouchNet Financials or similar financial services software
Experience assisting with A/R reporting, payment plan reporting, financial aid reporting, budgeting, and other financial reports
Knowledge of financial processes and guidelines
Financial process knowledge with the ability to deliver results

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Credit Report
Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=287637&PostingSeq=1